What is Cloud Telephony? How cloud telephony works?

Sept 11, 2020   blog   0 Comments

cloud Telephony

After the advent of the telephone, there have been drastic changes in the telecommunication sector which has led to better and better communication processes as day pass by. Communication is a key factor for any business or organization, be it Interdepartmental communication or communicating with the customer, It connects people irrespective of distance. No matter how small or big your business is or what it does, voice communication is a critical element of success. With voice communication, you get a secure way to communicate with customers, contact prospective clients, and operate your business. Businesses have different communication options now, such as email, texting, and social media. A phone call offers a personal touch with the client creating a connection with the caller and the callee. Voice communication also gives validation to the client that he is important for the organization. Cloud telephony can help businesses to incorporate this voice communication benefits in an effective way.

What is Cloud Telephony?

Cloud telephony in India offers PSTN based Cloud Telephony solution. In order to understand how cloud telephony works, you have to first understand how does PSTN operates. PSTN uses a circuit-switched telephone network that carries voice calls made over landline or cell phone. In the past, PSTN was only a fixed-line analog telephone system network. This analog system is also known as Plain Old Telephone Service (POTS).

How PSTN works?

The PSTN works based on circuit switching. When the phone call is made, the phone call is routed through the different numbers of switches based on the requirement operating on a local, regional, national, or international level.

When a call is in process, voice travels as an analog signal through copper wire and the operator literally operates the switchboard to connect each and every call. Each all needs a separate copper wire connection in order to operate. With the advent of technology, digitization of voice calls and automation of manual switching has favored telecommunication. Digital voice signals can accommodate many phone calls in the same wire. Nowadays, PSTN includes landline and mobile phones as well.

When someone dials a number, then circuit-switched PSTN opens up a continuous connection between two phones. PSTN still has copper wired connection, but also includes fiber optic cables, communication satellites, cellular networks, and undersea cables. All the equipments are inter-connected by switching centers which subsequently allows you to communicate with another. As the number is dialed the call connects directly to the Local Exchange and from the local exchange network, it is pushed to cellular providers, interexchange carriers, internet service providers, or international carriers.

Now with this background about PSTN now lets us know about Cloud Telephony

Cloud refer to a server located in data centre that is accessible over the internet. Cloud enables user to access any type of application/software or file from almost any device since storage and computing takes place at the data centre instead of user device. In the same way cloud telephony enables you to move your normal phone communication to cloud.

Cloud telephony provided on a hosted platform is employable for massive organizations to small shops. This cloud-based software/application finds its deployment via a web browser with no infrastructure or hardware requirement which enables the buyers to outsource most of the IT responsibilities. This system offers a subscription-based model, clients have to just subscribe to the service. Cloud telephony service providers in India allow you to pay according to your usage.

Now with cloud telephony service when a call is in process, it connects with the application server and then processes the call through the PSTN network and finally connects with the customer.

Cloud telephony gives you the freedom to automate and control all of your inbound and outbound calls over the phone without having to manage complex telephony infrastructure and ease customer interactions.

Cloud telephony service automatically controls and optimizes the number of inbound calls, the number of outbound calls, and the number of spam calls. It enables you to monitor, control, and report all call details. Thereby providing transparency for both the provider and consumer of the utilized service. Offers flexible port options wherein you can handle any number of calls at once.

Why Cloud Telephony? What are the benefits of Cloud Telephony solutions?

  • Offers fully-Integrated Communications System

All the business call details will get automatically integrated within one dashboard wherein you will get all the details of inbound, outbound, and missed calls. In this way, all clients’ details, business processes and workflow goes smoothly and aids in increasing efficiency.

  • Cloud-based phone systems save money
  • Since the cloud telephony platform hosts itself on the cloud it doesn’t let you buy any expensive physical hardware and saves you additional maintenance and upgrade expenses. Therefore, it is one of the major benefits of this system as it cost savings when compared to traditional services.

  • No maintenance or hardware upgrades
  • Cloud telephony is a cloud-based virtual system that doesn’t require any maintenance from your end or needs any expensive hardware upgrades. There is no hardware installation at your place. It’s the responsibility of the service provider to manage the software needed to run on your devices and offer monitoring, support, updates, or security for the same.

  • Scalability
  • Traditional phone systems have limited usage. As the business grows, so does the need for additional phone lines arises. With a cloud telephony system, you can add and remove as many extensions as you need. Thereby allowing you to accommodate a high volume of calls

  • Mobility
  • With Cloud services at place, users can use this platform in any part of the world with mare access to the internet. This ensures you will never miss a call no matter your location or device with features such as call transfer, extension dialing, auto-dialing, conference calling, etc…

  • Reliability
  • Cloud telephony software technology has advanced and evolved drastically into a highly reliable source of business voice communications. With cloud solutions, it is not susceptible to human error to power failures, fires, or natural disasters.

  • Enhanced Features
  • Cloud telephony offers features such as call recording, auto dialler, toll-free number, Call log reports, integration with CRM, auto-attendant or digital receptionist, call transfer, IVRS, Reports & Analytics, missed call service, Click to Call, etc… With these enhanced features, it allows your business to progress and delivers better and faster output than those using traditional systems. Cloud telephony offers flexibility, control, and lower total cost of operation.

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In conclusion

Cloud telephony solution enables you to focus on things that really matter your business setup as all business have their own requirements. As it aims in satisfying customers, increase sales and generating revenue it is revolutionizing business communication. It’s safe, secure, and better equipped for this digital age. MCUBE’s cloud telephony provides all cloud telephony features mentioned above to help you fast-track your business growth and save money, time and other resources. It can help you convert more leads, ultimately resulting in higher revenue. You can boost your productivity by deploying cloud telephony service any streamline and ease all your calling process. To get hands on experience on cloud telephony solution visit www.mcube.com