The support Management system provides a solution for the customers' queries and keeps track of the solutions. It also keeps track of the customer queries.
Keep Track of customer's queries
You can keep track of every customer query which can be utilized for future reference and solving the customer queries in the best possible manner. It helps in building long-lasting relationships with the customers.
FEATURES
Keep Track of Customers Queries
Keep Track of Solutions Provided
Optimize Your Workflow
Track All Support Related Activities
Keep Track of solutions provided
You can keep track of solutions offered to the client so that it can also be used in the future in case the same problem/quiry occurs. It aids in growing the company’s goodwill by providing the best solutions to the customers within a short time.
Track all support activities
With MCUBE’s support management you can view and manage all communications made on the tickets raised. Tickets can be linked with customer records so that all the customer details and previous conversations can all be viewed to provide better customer service.
Optimize your workflow
MCUBE support management streamlines all the queries in one place, so the executives need not juggle various tools to deliver great customer support experience. It helps to control all of your support workloads by organizing, tracking priority support quires, and the status of quires.
Ticket assignment
MCUBE support management lets you directly convert your inbound call to a ticket. Here it allows you to assign tickets to different departments and executives. As you assign a support quiry to a department or executive an automated email or SMS is triggered for both the customer and the executive.