Who we are?
MCUBE offers voice communication solutions over the cloud for businesses of all sizes. MCUBE is a cloud telephony provider that provides a single hosted telephony platform for seamless communication as everything is hosted in the cloud, thus creating a virtual phone system. Moreover, MCUBE has been delivering cloud telephony solution since 2006 and our customers base include the different sector of businesses of all sizes, etc. We are headquartered in Bangalore with further offices in Mumbai, Hyderabad, Chennai, Noida, and Pune. For more information about MCUBE, please visit the About Us section of our Website.
What data we collect about you
Information from the prospective subscriber
When you subscribe to our service, we may ask you to render some personal data or personal information about you that is for the purpose of your identification as a valid person or legit business. The information we collect depends on the type of service you subscribe for and includes email address, name, phone number, postal address, job titles, marketing preferences, usernames, about the type of service required, employee names, and card payment information. This information is collected for identification, communication and to provide you service based on your requirement. This information is collected automatically when you intend to purchase or interact with us about a product or visit our website and sign-up for enquiry.
Further, some of the technical data is collected such as internet protocol (IP) address, login data, browser type and version, location, devices you use to access this website, etc. Your profile data after subscription of the service includes your preferences, feedback and survey responses. Your usage Data about how you use our website, products and services.
Information from end-user on behalf of MCUBE subscriber
MCUBE may also collect and store all the communication details, such as inquiries, other information you choose to provide, calls, and SMS that has taken place between both MCUBE and customer for subscribing of the product or service. If you are not a user of MCUBE but you engage in communications powered with MCUBE as an end-user, MCUBE may also collect and stores personal information of end-user on behalf of MCUBE subscriber. Furthermore, it stores all details of the interaction between the subscriber and their customer as it may automatically get saved and record on MCUBE’s server logs from your internet browser.
Data collected when you visit website or Apps or Service.
-We may collect certain information from your device when you visit our website or use our app or use our service. This information is collected in order to make much more enjoyable user experience and save you a lot of time.
-We collect different types of data when you use the Apps or services such as communication traffic that develops due to the use of the service to seamlessly accommodate all the traffic for effective and efficient communication. Here are some of the information list that we collect from you so as to make your usage experience better while using our service.
-Also, usage data that includes your interaction with our product or service or website such as number of visits, movement in the website, scrolling, clickstream data, time spent on certain features or actions, in order to analyze the trend and improve the service and website for better user engagement
-We analyze your daily and monthly communication traffic that takes place through our service such as calls, SMS, etc. to enable uninterrupted communication in large traffic situations.
-Technical data and login data which includes information such as geographical location, Internet Protocol (“IP “) address, Internet Service Provider (“ISP”), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp.
-Emails/chat/voice communications with us, Billing and payment data and publicly available data from end-user accounts.
-Marketing Data, which includes your preferences in receiving marketing from us.
Cookies and other similar technologies
We also collect information that may include cookies when you visit our Website or use our Apps or Services. These are formally called HTTP cookies. A cookie is a small piece of data from a specific website that is stored on a user’s computer or mobile device while you browse the web. There are two types of cookies first party and third party cookies.
Cookies set on to the website by its owner is called first-party cookies, whereas cookies set by parties other than the website owner are called third-party cookies and is accessible on any website that loads the third-party server’s code.
First-party cookies allow domain owners to collect analytics data, remember key pieces of information, such as items of shopping carts, your username and passwords, language preferences and other useful function to enhance user experience.
Third-party cookies are used for cross-site tracking, retargeting and ad-serving. These third parties may employ some tracking technologies and store cookies on your computer or mobile device for advertising purpose. These companies may utilize the information of your visit to this and other websites for advertising products and services that may be of your preference or interest. Also, they may employ different tools to analyze the effectiveness of their advertisement. More they may also use web beacons to collect information about your visits on the web to facilitate relevant advertisements that might be of potential interest to you. The data collected by these process will not enable both the first and third party to collect personal details such as name, contact details, etc. unless you provide them.
The information collected while you use our service through mobile applications provided by MCUBE may require or request access to certain features of your device. The information collected by MCUBE may include device id, location, camera, photos, video, music, microphone, and Wi-Fi or cellular connection, text, graphics, software, phone contacts, film clips, digital content, call records and other materials that you may view on, access through, or upload to the product or services information. You can even manage the access provided to the application by either enabling and disabling of the required feature through device settings. We may employ some standard analytics tools in our mobile apps in order to analyze the application to evaluate the performance on the device to provide better and enhance communication experience. All the call logs and recordings carried out through the MCUBE platform will be stored on to the MCUBE server. Our main objective in taking all the data enlisted above is to make the service or product or application you utilize better and better for enhanced customer experience and loyalty. Also with the information taken helps us to provide you necessary information regarding service updates, offers, new services launched, carrying out promotional advertising activities etc… Furthermore, provide you assistance in problem-related to usage of service or product or application, addressing network and security issues etc.
How we use your information
may utilize the above-specified personal information for the following reasons such as
To manage your access to our Website, Apps or Services and to authenticate users and administer the Site and user accounts
To assist you in making a purchase of our products and to provide details regarding your recent purchase of our products. To complete the transaction process between both the service provider and the subscriber and send transaction confirmations and invoices.
To provide you all the updates about the service and also to notify you regarding about your account/subscription expiration and renewal dates.
To send you the necessary technical alerts, updates, security notifications, and administrative communications as on when situation arises.
To maintain our Website, Apps or Services by employing a different set of tools such as data analysis, administration, internal operations, troubleshooting, testing, research, statistical and survey
Utilize the information to keep an eye on and prevent any fraudulent activities, unauthorized access, to the Website, Apps or Services.
To maintain the security of our Website, Apps or Services and for any other purpose with your consent.
To comply with applicable rules and regulations
To personalize your marketing ads according to the market trend.
Assist you with all the enquiries and requests on the usage requirement Website, Apps or Services
To improve and develop our Website, Apps or Services and add new and exciting features for the same.
Disclosures of your personal data
We at MCUBE will not rent or sell any of your personal information that you disclose to us. However, in certain circumstances we may share and disclose your information with certain third parties solely for a legitimate business or legal purposes in accordance with applicable law such as business partners, contractors, vendors, and authorized third party agents in order to:
Provide support and technical service to operate, deliver, improve and customize our Services
Any third parties To a buyer or successor in the event of a merge
You, upon your request
For Law enforcement agencies, regulatory or governmental bodies in order to respond to legal process
Keeping your personal information safe is our number one priority and we have taken precaution and implemented measures to keep personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. Security of your information also depends on you, we would like you to inform not to share your password with anyone.
MCUBE has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Services, even if you visit them using links from our Website
Please note that no website, mobile app or service is completely secure and unfortunately, the transmission of information via the internet is not completely safe. Although we take measures to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will not occur.
Our website may include some links to other third party websites and when you click on those links you may be directed to other websites that are not maintained by MCUBE and those websites have their own privacy policies and we do not take any responsibility or liability for such privacy policies.
We will not retain your personal information any longer than necessary to comply with business needs, accounting, reporting requirements, industry guidelines, and regulations. Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
MCUBE is not intended or designed for the use of personal who are below 18 years of age. We do not knowingly collect personal information from or about children under the age of 18. If you are under the age of 18 and think that you have disclosed personal information to MCUBE, please contact email@example.com. We would like to encourage parents to monitor all the online activities of children/minors to ensure that no information is collected with parental consent.
Withdrawal of consent
In the event that you wish to withdraw your consent to MCUBE’s website, app or service, you may contact MCUBE at firstname.lastname@example.org
UPDATES TO THIS NOTICE
If you have any comments, questions or concerns about this Notice, please contact or write to at email@example.com
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