MCUBE’s Cloud Telephony Service – A Best Product!
Aug 17, 2020 blog 0 Comments
Are you looking to get the cloud telephony service? If yes, you are reading the right blog as we provide you the world-class call management services through our outstanding product MCube. It was designed to offer better business calls efficiency and to raise the communication technology capabilities of organizations. First, let us know about MCube by getting the information regarding its various products.
MCUBE Flagship Products.
It is a great idea to opt MCube for managing business calls as you can take advantage of MCube’s several products, which are mentioned below:
MCube Track, MCube IVR & MCube X.
It not only aids in redirecting customer related calls but also enhances organizational productivity customer experience through generating various algorithms. You will get a complete Inbound & Outbound call center on cloud as well as customization’s such as surveys & feedback’s, phone number masking, Ad ROI tracking, and many more.
Advantages of MCUBE for Businesses
There are numerous advantages for using MCube for business, few of them are mentioned below:
- Provides Personalized Customer Experience:
As we all know that connecting with the customers is very crucial for every business to grow which is why MCube offers personalized customer experience due to which all calls are sent to the executive who is free, based on customizable algorithms. With the help of this outstanding product, you can also reduce the customer waiting period through its innovative algorithms and therefore, it grants extraordinary service experience.
- Offers the opportunity to measure & track customer Service:
In order to run an organization successfully, it is necessary to measure and track customer services as you can easily figure out the strengths and weaknesses of the services provided by you to the client. MCube offers more than 145 analytical reports, which aids in giving insights of customer services.
“Experts also states that call management services has improved customer retention by giving the insights of the call recordings”
- Helps in Enhancing the agent’s productivity:
Numerous businessmen spend a huge amount of money for increasing productivity of their organization and end up raising minimum productivity even after spending a high value. But things are totally opposite with MCube as it enhances productivity at an affordable price. With our product, your team members can stay mobile and connect with callers from wherever they are comfortable.
Through quality checks, one can get the exact idea of positive and negative agent performance which assists in both correcting and rewarding. Moreover, you can get several algorithms to manage and distribute the calls for increasing customer productivity.
- Escalates Profitability:
While running a business you must use smart options which assists in minimizing the media spends in order to raise profitability which is possible with MCube as you can easily compute the leads per media and calculate ROI for media spend. Moreover, it also aids organizations in distinguishing between performing & non-performing media through analytics.
“With the help of MCube, various Real Estate organizations have reduced their spend by 20%”
- Aids in solving the customer’s issues:
At times situation gets complex and it is hard to solve the customer’s issue which results in breaking image among the customers as well as increasing the chance of losing their trust on the company. By recording the conversations of every incoming call, you can easily solve the issues with the facts. It will offer consumers the best picture of your company and they can also become your brand loyal.
Thus, MCUBE’s cloud telephony service can easily help in boosting your business in an efficient way. So, don’t think twice before scrutinizing the internet facility and contacting us as we care for your business, which is why we offer our marvelous services in an inexpensive manner.