MCUBE X

For your business

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How MCUBE X Works

Transfer all your business calls to any location or department or executive with call transferring from MCUBE X. On this platform, call forwarding not only includes the ability to forward inbound calls to a 10-digit number but also by entering the extension code from the phone itself.

FEATURES

Smart Integration
Smart Integration
Transfer Extension
Transfer Extension
Flexiability Mobility
Flexibility and Mobility
Faster Resolution
Faster resolution with less manual effort

Smart Integration

MCUBE X is a cloud telephony system feature that is used to transfer or redirect any inbound call to another phone number or service. It can be configured with both new and existing mobile phones and landline systems. MCube X can not only forward inbound calls to a 10-digit number but it also holds the ability to forward to another extension to an unlimited number of departments, employees via an extension for an easy call transfer.
Smart Integration
Faster Resolution With less

Faster resolution with less manual effort

MCUBE X call transferring eliminates the need for agents to manually hand-over the phone to another agent/department. Calls are transferred to the concerned department or employees directly via extensions.

Flexibility and Mobility

MCUBE X offers flexible call answering and transferring ability. For instance, if there is an incoming call and you can't answer the call at that time; then this call automatically transfers to another executive or department all together via an extension. In some cases, you can pick up the phone to answer and transfer the call to another colleague or department. MCUBE X also offers mobility so that your staff can work from any location and never miss a call. It eliminates the dependency on fixed landline systems to attend calls, which helps in increasing the productivity of employees who are opted for work from home.
Flexiability
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Transfer Extension

MCUBE X offers two call transferring choices. One * sign is followed by an extension number in case an inbound call requires further clarification. It will be also followed in case, or he/she has called you by mistake, or the call has landed to a different department. In such situations, the executive who has received the call can dial the extension and talk to the concerned executive or department about the queries and then transfer the customer’s call. Whereas with the ‘#’ sign, followed by an extension number, you can directly transfer that inbound call to the concerned executive or department.