MCUBE X

For your business

Request for Demo
slider
track work

How MCUBE X Works

Transfer all your business calls to any location or department or executive with call transferring from MCUBE X. On this platform, call forwarding not only includes the ability to forward inbound calls to a 10-digit number but also by entering the extension code from the phone itself.

FEATURES

Smart Integration
Smart Integration
Transfer Extension
Transfer Extension
Flexiability Mobility
Flexibility and Mobility
Faster Resolution
Faster resolution with less manual effort

Smart Integration

MCUBE X is a cloud telephony system feature that's used to transfer or redirect any inbound call to another phone number or service. It can be configured with both new and existing mobile phones and landline systems. MCube X not only can forward inbound calls to a 10-digit number but also the ability to forward to another extension to an unlimited number of departments, employees via an extension for an easy call transfer.
Smart Integration
Faster Resolution With less

Faster resolution with less manual effort

MCUBE X call transferring eliminates the need for agents to manually hand-over the phone to another agent/department. Calls are transferred to the concerned department or employees directly via extensions.

Flexibility and Mobility

MCUBE X offers flexible call answering and transferring ability. For instance, if there is an incoming call and you are unable to answer the call, then the call automatically transfers to other executive or department all together via an extension. In some cases, you pick up the phone to answer and transfer the call to another colleague or department. MCUBE also offers mobility so that your staff can work from any location and never miss a call. It eliminates the dependency on fixed landline systems to attend calls which helps in increasing the productivity of employees who are opted for work from home.
Flexiability
track missedcall

Transfer Extension

MCUBE X offers two calls transferring option. One “*” followed by an extension number where if an inbound call requires further clarification or he has called you by mistake or call has landed to a different department, then the executive who has received the call can dial the extension and talk to the concerned executive or department about the quires and then transfer the customer’s call. Whereas with ‘#’ followed by extension number you can directly transfer the inbound call to the concerned executive or department.