MCUBE TRACK

For your business

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Mcube Track
MCUBE Track allows you to re-route all inbound calls to the concerned agent on both mobile and landline numbers. Also offers call recording feature for further analysis.

How MCube Track Works

MCUBE Track provides you all the necessary details about the caller, such as number, location department, etc, while on live call in the dashboard. In some cases, where we have an updated contact list, it also provides name, email-id, etc on the dashboard. It allows you to know the source of the caller whether they are calling directly, or through IVRS, or some advertisement, or some digital marketing campaign, etc.

FEATURES

Live caller ID tracking
Live caller ID tracking
Systematic call routing
Systematic call routing
AI Powered virtual assistant
AI-Powered virtual assistant
No risk of missing calls
No risk of missing calls
User Friendly Dashboard
User Friendly Dashboard
Follow up reminder
Follow up reminder!
Call recording
Call Recording
scalability
Scalability

Live caller tracking

Can access important information about the caller like phone number, location, etc on a real-time basis. MCube track also provides name, email-id, etc if the contact list is already uploaded and it allows you to know the exact source of the caller like direct call, IVRS, offline advertisement, digital marketing campaign, etc.
live call tracking
Call Routing

Systematic Call Routing

MCUBE Track call routing feature enables you to use four different routing rules namely sequential, weighted, priority, and parallel. Sequential routing allows even distribution of inbound calls among agents. Weighted routing allows you to direct some percentage of the total inbound calls to a particular agent. Priority-based routing enables you to route all inbound calls to tenured executives first and then to others. The parallel routing technique redirects the inbound calls to three random agents at once, based on their availability.

AI-Powered virtual assistant

A virtual assistant greets the customers and offers them adequate solutions for their general queries such as billing information, payment due date, sharing invoice copy, etc. Therefore, the actual customer support executive doesn’t have to connect with the customer every time for resolving basic queries.
Powered
Inbound Missed

No risk of missing calls

MCUBE track offers the missed call alert solution that ensures no business calls are missed. With MCUBE track, you get details of both inbound and missed calls on the dashboard which makes it easier to revert to your missed business calls.

User-Friendly Dashboard

MCube track offers a user-friendly dashboard that displays all relevant information on one screen. It also provides customized reports, which include data like attended calls, missed calls, total calls, unique calls, follow- up remainder, region, employees' names, group-based call report, Landing number status, etc.
User Friendly
Follow Up Reminder

Follow up reminder

Regular follow up makes the customer feel valued. Follow up with the customers is the most important step to reach your existing or potential leads to grow your business.

Call recording

MCUBE track allows you to record all the inbound calls, which can be easily retrieved anywhere and anytime. It offers the capability of categorizing call recordings based on several different criteria including duration of the calls, time, date, agent name, etc. The call recording feature can boost sales conversions, ensuring superior customer satisfaction.
Call Recording