How MCUBE IVRS Works
IVR stands for Interactive voice response system. It is a digital telephony system that allows interaction with callers to make choices using spoken or typed commands on the telephone keypad. MCube IVRS is an automated interactive communication system that integrates seamlessly with MCube X or MCube Track to connect with customers through a series of pre-programmed interactions. MCUBE’s IVR is suitable for both new and established businesses. MCube IVR enables the use of pre-recorded greetings or menu options as well.
Have Sophisticated Telephony System
Multilevel Interactive voice response addresses the specific requirements and needs of the caller. It allows numerous stages of input prompts for the caller so that the call is re-routed accurately. MCUBE’s multilevel IVR records greetings and provide information about current promotions and upcoming events by creating a positive impression. A multilevel IVR software helps to eliminate the time of call waiting and call hang-ups of customers.
IVR system’s inbound call capabilities enable the purchase of subscription plans, services, utilities, etc., without any human intervention. It also enables users to retrieve information such as product details, order status, bank balances, flight schedules, movie showtimes, and more with a phone/mobile. IVR software solution can make outbound calls such as gathering or delivering information for appointments, past due bills, etc.
Have sophisticated telephony system
Give your business a sophisticated telephony system by integrating MCube IVRS with MCube X or MCube Track on a single or multiple toll-free numbers. MCUBE’s IVR system enables you to incorporate various numbers into one toll-free number. It helps your organization offering the expertise of a call management system that effortlessly manages all inbound and outbound calls. MCUBE’s IVR system increases customer satisfaction and increases revenue.
MCube IVR enables you to provide pre-recorded customized greetings. IVR guides the customer to get connected to the concerned executive or get automated information through it.