How MCUBE IVRS Works
IVR stands for Interactive voice response. It is a digital telephony system that allows interaction with callers enabling them to make choices using spoken or typed commands on the telephone keypad. MCube IVR is an automated interactive communication system that integrates seamlessly with MCube X or MCube Track to connect with customers through a series of pre-programmed interactions. MCUBE’s IVR is suitable for both new and established businesses. MCube IVR enables the use of prerecorded greetings or menu options as well.
Have Sophisticated Telephony System
Multi-level Interactive voice response addresses the specific requirements and needs of the caller. It allows numerous stages of input prompts for the caller so that the call is re-routed accurately. MCUBE’s multilevel IVR lets you play different hold music, record greetings and provide information about current promotions and upcoming events by creating a positive impression. A multi-level IVR system helps to eliminate customer call waiting time and call hang-ups.
IVR system’s inbound call capabilities enable the purchase of subcription plans, services, utilities, etc. without any human intervention. It also enables users to retrieve information such as product details, order status, bank balances, flight schedules, movie showtimes, and more with a phone/mobile.IVR is capable of making outbound calls such as gathering or delivering information for appointments, past due bills, etc.
Have sophisticated telephony system
Give your business a sophisticated telephony system by integrating MCube IVRS with MCube X or MCube Track on a single or multiple toll-free numbers. MCUBE’s IVR system enables you to integrate multiple numbers into one toll-free number. It helps your organization to offer the expertise of a call management system that effortlessly manages all inbound and outbound calls. MCUBE’s IVR system increases customer satisfaction and to increase revenue.
MCube IVR enables you to provide prerecorded customised greetings. IVR guides the customer to get connected to the concerned executive or get automated information through it.